Pick a Lane & Stick to It – How to Build and Maintain a High Trust Culture
Vice President of HR Verena Sunday talks about how to build and maintain a high-trust culture by using a pragmatic approach.
With no HR or corporate speak this podcast gets to the heart of how by picking a lane and sticking to it, your organisation can be set up for long term success.
Verena shares with us why they chose the Patrick Lencioni Five Behaviors® of a Team methodology.
Click here to listen
Introducing the Five Behaviors® of a Team
The Five Behaviors methodology is explained at the start of the conversation.
Vicky explains how the Five Behaviors starts with vulnerability based-trust. This means it is a safe place at work to say what we think, where we can ask for help, and admit to mistakes that we can learn from.
Moving on to conflict, Vicky describes this as robust debate. This is important so that teams can agree on the best outcome, rather than artificial harmony. If you feel like you’ve been listened to you are more likely to buy in, which leads to commitment.
If we can commit with absolute clarity, it’s easier to hold each other accountable.
The conversation them moves on to ‘Results’ – this is the results the business needs to achieve.
A few quotes from our conversation with Verena
What has had the most impact starting this process?
“The most impact I see is that people start using the language”
What affect have you seen on the teams?
“In certain teams, productivity and results have gone up.”
How important is it to have a foundation of trust in place?
“When trust went up, the results of those specific areas also increased. In some cases by 33%”
What did you learn through the process?
“That it was right to want to have something simple and pragmatic.”
Three Key Takeaways
Verena tells us you should:
- Always have leadership buy-in
- Bring in external expertise
- Have fun while doing it
Thank you Verena!
If you would like to learn more about the Five Behaviors of a Team methodology, watch Vic’s video introduction.
