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Conflict Continuum

Team Tools - Conflict Continuum

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Engaging in positive conflict ensures everybody has a voice (including the quiet ones) and the best ideas come through.

Conflict is often considered taboo, especially at work, and people may spend inordinate amounts of time and energy trying to avoid the kind of passionate debates that are essential to any great team. Teams who engage in productive conflict, also known as robust debate, know that the only purpose is to produce the best possible solution in the shortest period of time.

How to Use

  1. Watch the Conflict Continuum video (2 mins)
  2. Using the handout ask each of your team members to mark where they think the team would sit on the scale of 1 to 10

Talking points

Ask the team: What do we need to do to work in the centre of the Conflict Continuum line?

Avoid group thinking: Make sure you’re considering diversity of thought

Look for conflict: Look for any negative body language and make sure you engage their opinions

Play devil’s advocate: (i.e. suggest arguments against their ideas/opinions) Imagine you’re representing another team, what would their response be?

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